The eighth day of our tour, 05/07/2010

We started our day as always, 08:30 was the time to be picked up to the place where we will be conducting our sessions, at Samoffice's office. Roel, came to pick us as planned and we were on our way there. It took us less than ten minutes and were in the office. We discussed about our expectation and arranged for the schedule of the whole tour time.

After being comfortable with all that the details, we started discussing issues on Network maintenance. We have two types of Network maintenance, Active and Pro-active maintenance. Active maintenance being done as soon as problem arise while Pro-active being done to prevent the problems to happen. At TPSC we are currently doing Active maintenance which eat lot of energy and sometimes frustrating. In oder to be able to use Pro-active means of maintenance TPSC needs to have certain tools that will be used to show condition of the system at the current time and one can use certain attributes form the system to determine or predict the condition of the system sometimes to come.

Pro-active maintenance has number of advantages, one of them being Setting of standards. With setting of standard we basically paying attention on Setting of Priority, Quality and Procedures that will be used in maintenance of the Networking systems we have. This will give more room to management to make decisions and sometimes and easier work on the new staff is recruited. The second advantage will be centralization, mainly centralization of problems and means to deal with them. With Centralization we will be able to Monitor, Be able to expand and Ensuring availability of the network hardware, software and data.

We spoke lot of techniques that could be of use at TPSC and this has been a wonderful and enjoyable content. What TPSC needs to do is to ensure that what has been learned should be made into practice and being beneficial to TPSC.